Frequently Asked Questions
Get answers to common questions about VoiceFlow AI and how it can transform your customer communications.
General Questions
What is VoiceFlow AI?
VoiceFlow AI is an intelligent virtual assistant that handles voice calls and SMS messages for your business. It uses advanced AI to have natural conversations with customers, qualify leads, and ensure you never miss an opportunity—24/7.
How does it work?
When customers call or text your business number, VoiceFlow AI responds immediately with natural, human-like conversations. It can answer questions, qualify leads, schedule appointments, and escalate to human agents when needed. All interactions are logged and analyzed for insights.
What makes VoiceFlow AI different?
Unlike basic chatbots, VoiceFlow AI handles both voice and SMS with context-aware conversations. It's designed for business results—focusing on lead capture, cost reduction, and revenue growth rather than just answering questions.
Pricing & Plans
How much does VoiceFlow AI cost?
We offer flexible pricing based on your usage needs. Start with our 14-day free trial (no credit card required) to see the value firsthand. Most customers see positive ROI within the first month, making the investment pay for itself.
Is there a free trial?
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can test unlimited SMS and voice interactions to see how VoiceFlow AI works for your business.
What's included in the trial?
Everything! Unlimited SMS and voice interactions, real-time analytics, lead qualification, 24/7 availability, and full customer support. You'll get the complete VoiceFlow AI experience.
Setup & Integration
How quickly can I get started?
Setup takes less than 5 minutes. Simply sign up, configure your business information, and we'll provide you with a phone number or help you connect your existing number. VoiceFlow AI starts working immediately.
Can I use my existing phone number?
Yes! We can integrate with your existing business phone number. We also provide new numbers if you prefer. The setup process is simple and our support team will help you through it.
Do I need any special equipment?
No special equipment needed! VoiceFlow AI works entirely in the cloud. You just need internet access to view your dashboard and analytics. Everything else is handled automatically.
Security & Compliance
Is my customer data secure?
Absolutely. We use bank-level 256-bit encryption for all data. We're SOC 2 compliant and follow strict security protocols. Your customer conversations and data are protected with enterprise-grade security.
Are you GDPR compliant?
Yes, we're fully compliant with GDPR, CCPA, and other privacy regulations. We provide data residency options and give you full control over customer data retention and deletion.
What about call recording compliance?
VoiceFlow AI automatically handles call recording compliance based on your location and requirements. We can announce recordings when required and provide secure storage with proper access controls.
Support & Training
What kind of support do you provide?
We provide 24/7 customer support via chat, email, and phone. Our team helps with setup, optimization, and any questions you have. We also provide training resources and best practices guides.
Can you help customize responses for my business?
Yes! Our team works with you to customize VoiceFlow AI's responses to match your brand voice and business processes. We help optimize conversation flows to maximize your conversion rates.
What if I need to cancel?
You can cancel anytime with no penalties or long-term contracts. We're confident in the value VoiceFlow AI provides, so we don't lock you into lengthy commitments. Most customers see such great results they never want to cancel!
Still have questions?
Our team is here to help you understand how VoiceFlow AI can transform your customer communications.