Privacy Policy
Your privacy is important to us. This policy explains how VoiceFlow AI collects, uses, and protects your information.
Last Updated: November 4, 2024
🛡️ Your Data is Safe With Us
VoiceFlow AI is committed to protecting your privacy and securing your data. We use industry-standard encryption, never sell your information, and give you full control over your data.
1. Information We Collect
Account Information
- Name and email address when you create an account
- Company name and business information (optional)
- Phone number for account verification
- Billing information for paid subscriptions
Service Usage Data
- Call logs and SMS messages processed by our AI
- Phone numbers you configure with our service
- AI conversation transcripts and summaries
- Lead information and customer interaction data
- Usage analytics and performance metrics
Technical Information
- IP address and browser information
- Device type and operating system
- Login times and session duration
- Feature usage and click patterns
2. How We Use Your Information
✅ What We Do
- • Provide AI virtual assistant services
- • Process calls and SMS messages
- • Generate analytics and insights
- • Improve our AI algorithms
- • Provide customer support
- • Send service-related notifications
❌ What We Don't Do
- • Sell your data to third parties
- • Use your data for advertising
- • Share data without permission
- • Store unnecessary personal information
- • Access your data without reason
- • Keep data longer than needed
3. Data Security & Protection
🔒 Security Measures
4. Third-Party Services
VoiceFlow AI integrates with trusted third-party services to provide our features:
- Twilio: Phone number provisioning and call/SMS processing
- OpenAI: AI language processing and conversation generation
- Stripe: Secure payment processing (we don't store card details)
- Mailgun: Transactional email delivery
5. Your Privacy Rights
📥 Access Your Data
Request a copy of all personal data we have about you.
✏️ Correct Your Data
Update or correct any inaccurate personal information.
🗑️ Delete Your Data
Request deletion of your personal data (right to be forgotten).
📤 Export Your Data
Download your data in a portable format.
🚫 Opt-Out
Opt-out of marketing communications at any time.
⚠️ Report Concerns
Report any privacy concerns or data breaches.
6. Data Retention
We retain your data only as long as necessary:
- Account Data: Until you delete your account
- Call/SMS Logs: 2 years for analytics and compliance
- Billing Records: 7 years for tax and legal requirements
- Support Tickets: 3 years for service improvement
7. International Data Transfers
VoiceFlow AI is based in the United States. If you're located outside the US, your data may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.
8. Children's Privacy
VoiceFlow AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or through our service. Your continued use of VoiceFlow AI after changes constitutes acceptance of the new policy.
📞 Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights:
Email: privacy@voiceflowai.com
Mail: VoiceFlow AI Privacy Team
123 AI Street
San Francisco, CA 94105
Response Time: We respond to privacy requests within 30 days
By signing up, you agree to this Privacy Policy and our Terms of Service